Jelivo FAQ — Get Your Answers Fast

You must be at least 18 years old to register and play on Jelivo. This is a strict requirement and applies to all players regardless of location. Jelivo reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed and any balance returned.

On the login page, tap "Forgot Password" and enter your registered phone number. You'll receive an OTP via SMS. Enter the OTP, set a new password, and you're back in. If you don't receive the OTP within 2 minutes, check that your phone number is correct and try again. If the issue persists, contact Jelivo live support via the chat icon on the website.

No. Each player is allowed one Jelivo account only. Creating multiple accounts is a violation of Jelivo's terms and conditions and will result in all accounts being suspended and any balances forfeited. If you've accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Basic play and deposits do not require identity documents. However, for large withdrawals or if Jelivo's security system flags unusual activity, you may be asked to verify your identity with a national ID or passport. This is a standard security measure to protect your account and comply with responsible gaming guidelines.

To close your account, contact Jelivo support via live chat and request account closure. Any remaining balance will be withdrawn to your registered bKash or Nagad number before the account is closed. Account closure is permanent — you will need to register a new account if you wish to return.

Yes, but this requires identity verification. Contact Jelivo support with your current phone number, new phone number, and a valid ID. The change is processed within 24 hours. Your balance, game history, and bonus status are all preserved when your number is updated.

Account suspensions are usually triggered by security checks, suspected duplicate accounts, or unusual activity. Contact Jelivo support via live chat or email at [email protected] with your registered phone number and a brief description of the issue. Most suspensions are resolved within a few hours once the situation is clarified.

Log in to your Jelivo account and go to the Deposit section. Choose your payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and confirm the payment on your mobile wallet app. Your Jelivo balance is updated within 60 seconds. Minimum deposit is ৳100. There is no maximum deposit limit for standard accounts.

Go to the Withdrawal section in your Jelivo account, select bKash or Nagad, enter the amount, and confirm. Withdrawals are processed within 5 minutes and sent directly to your mobile wallet. There is no minimum withdrawal amount. Withdrawals are available 24 hours a day, 7 days a week — including public holidays.

Most deposits land within 60 seconds. If your balance hasn't updated after 5 minutes, first check that the payment was confirmed in your bKash or Nagad app. If the payment went through on your wallet but hasn't appeared on Jelivo, contact support via live chat and share your transaction ID. The team will manually credit your balance within minutes.

The minimum deposit on Jelivo is ৳100. This applies to all payment methods — bKash, Nagad, and Rocket. There is no maximum deposit limit for standard accounts. VIP players may have higher limits unlocked as part of their tier benefits.

Withdrawals occasionally take slightly longer during peak hours or if your account is undergoing a routine security check. If your withdrawal has been pending for more than 15 minutes, contact Jelivo support with your withdrawal reference number. The team will investigate and resolve it immediately.

Jelivo currently accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile financial services in Bangladesh, covering the vast majority of Jelivo players. Bank transfers and international cards are not currently supported.

Jelivo does not charge any fees on deposits or withdrawals. The amount you deposit is the amount credited to your balance. The amount you request to withdraw is the amount sent to your mobile wallet. Your mobile wallet provider (bKash, Nagad, Rocket) may apply their own standard transaction fees, which are outside Jelivo's control.

Wagering requirements apply only to bonus funds, not to your own deposited money. You can withdraw your own balance at any time without restrictions. Bonus funds must meet the stated wagering requirement before they can be withdrawn. The wagering requirement for each bonus is displayed clearly in the bonus terms when you claim it.

Contact Jelivo support immediately via live chat before the withdrawal is processed. If the withdrawal has already been sent to the wrong number, Jelivo will attempt to recover the funds, but this is not always possible once a mobile wallet transfer is completed. Always double-check your wallet number before confirming a withdrawal.

Nine is a number prediction game. You select a number or combination of numbers, set your stake, and wait for the round result. Rounds complete in under 3 minutes. If your prediction matches the result, you win based on the odds for that selection. Nine has one of the highest RTPs in the Jelivo game library, making it a popular choice for consistent, lower-risk play. Visit the Nine page for full rules.

Jelivo Cricket lets you bet on live matches ball by ball. Select a match, choose your prediction (e.g. next ball outcome, over total, match winner), set your stake, and confirm. Odds update in real time as the match progresses. Winnings are credited to your balance immediately after each result is confirmed. Cricket is available for Bangladesh national team matches, IPL, and major international T20 fixtures. See the Cricket page for more.

Yes. All Jelivo games use a certified random number generator (RNG). Every round result is independently verifiable — you can check the hash of any outcome directly in the game interface after the round ends. Jelivo does not manipulate results. The platform earns a fixed margin on every round regardless of the outcome, so there is no incentive to interfere with results.

Minimum stakes vary by game. Nine and Lucky Piggy start from ৳10 per round. Fortune Horse and Cricket have a minimum of ৳20 per bet. Money Coming and Arcade mini-games start from ৳10. D&T Ranking minimum entry depends on the current round pool. All minimums are displayed inside the game before you place your stake.

Money Coming features a multiplier that grows during each round. You can tap Cash Out at any point to lock in your current multiplier and secure your winnings before the round ends. If you don't cash out and the round ends, you receive the final multiplier payout. The multiplier can reach up to 500x your stake, but rounds can also end at low multipliers — timing your cash-out is the key skill in this game. See the Money Coming page for full details.

The Lucky Piggy jackpot round triggers randomly during normal gameplay — there is no specific combination required to activate it. Higher stakes increase your chances of triggering the jackpot round. When triggered, the jackpot round applies a large multiplier to your current stake. The jackpot resets after every win, so it's always available to be won. Visit the Lucky Piggy page for more.

D&T Ranking is a competitive prediction game where your payout depends on your position on the leaderboard. You make a prediction, and your result is compared against other players in the same round. Finishing in the top positions earns bonus prizes on top of your regular winnings. Daily and weekly leaderboards reset regularly, giving every player a fresh chance to compete. See the D&T Ranking page for full rules.

Jelivo Arcade is a collection of mini-games including crash games, colour prediction, and coin flip challenges. Each mini-game has its own mechanics, betting range, and payout structure. New mini-games are added to Arcade regularly. All Arcade games are available on both the website and the Jelivo app. Visit the Arcade page to see the current game list.

Your welcome bonus is credited automatically after your first deposit. No promo code is needed. The bonus appears in your balance within a few seconds of your deposit being confirmed. The welcome bonus amount and wagering requirement are displayed on the registration page and in the promotions section of your account.

A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw it. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets using that bonus before it converts to withdrawable cash. Your own deposited funds are never subject to wagering requirements — only bonus money.

Yes. Jelivo runs regular reload bonuses, cashback offers, and game-specific promotions for existing players. These include Nine reload bonuses, Lucky Piggy free spin offers, Cricket cashback during major tournaments, and Money Coming multiplier boosts. Check the promotions section in your account regularly — new offers are added weekly.

Every bet you place on any Jelivo game earns loyalty points. Points accumulate toward your VIP tier — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock better cashback rates, faster withdrawals, dedicated account managers, and exclusive bonuses not available to regular players. Your current tier and points balance are visible in your account dashboard.

Cashback is calculated on your net losses over a defined period (usually weekly). The cashback percentage depends on your VIP tier. Cashback is credited to your balance automatically at the start of the following week. Cashback funds have a low wagering requirement compared to standard bonuses, making them one of the most player-friendly promotions on Jelivo.

Bonuses have an expiry period — typically 7 to 30 days depending on the offer. If the wagering requirement is not met within the expiry period, the bonus is automatically removed. The expiry date for each bonus is shown in your account's bonus section. If you believe a bonus was removed in error, contact support with the bonus name and the date it was credited.

Yes. When you refer a friend to Jelivo and they register and make their first deposit, both you and your friend receive a referral bonus. The bonus amount is credited automatically once your friend's first deposit is confirmed. There is no limit to how many friends you can refer — each successful referral earns you a bonus. Your referral link is available in the promotions section of your account.

Visit jelivo.vip/app on your phone's browser and tap the download button. For Android, download the APK file and install it — you may need to enable "Install from unknown sources" in your phone settings. For iOS, follow the installation instructions on the app page. The Jelivo app is free to download and takes under a minute to install.

First, close the app completely and reopen it. If the problem continues, clear the app cache in your phone settings, then restart the app. If it still crashes, uninstall the app and download the latest version from jelivo.vip/app. Make sure your phone's operating system is up to date, as older OS versions can cause compatibility issues with the latest app build.

Yes. The Jelivo app supports biometric login on compatible Android and iOS devices. To enable it, log in with your password once, then go to Settings inside the app and turn on Biometric Login. From that point, you can log in with your fingerprint or face ID without entering your password each time.

Yes. Jelivo regularly runs app-exclusive promotions that are not available on the browser version. These include app-only deposit bonuses, push notification offers, and early access to new game launches. To receive these offers, make sure push notifications are enabled in your app settings so you don't miss time-limited deals.

Yes. All Jelivo games are fully playable on the mobile browser at jelivo.vip. No app download is required. The browser version works on Chrome, Firefox, and Safari on both Android and iOS. However, the app offers faster load times, biometric login, push notifications, and app-exclusive bonuses, so it's worth downloading if you play regularly.

When a new version is available, you'll see an update prompt when you open the app. Tap Update and the latest version will download and install automatically. Alternatively, visit jelivo.vip/app at any time to download the latest APK manually. Keeping the app updated ensures you have access to the newest games, features, and security improvements.

Yes. Jelivo allows you to set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to prevent impulsive decisions. Reducing your limit takes effect immediately. Visit our responsible gaming page for full details.

You can request a cooling-off period (24 hours to 6 weeks) or a full self-exclusion (6 months to permanent) by contacting Jelivo support or through the responsible gaming section in your account settings. During self-exclusion, your account is locked and you will not receive any promotional communications. Your balance is preserved and can be withdrawn before the exclusion begins.

If you feel your gambling is becoming a problem, please reach out. Jelivo's support team can help you set limits, take a break, or self-exclude immediately. You can also visit our responsible gaming page for guidance and resources. Recognising the issue early is the most important step — Jelivo is here to support you, not just as a player but as a person.

Jelivo requires all players to confirm they are 18 or older during registration. Accounts suspected of belonging to underage players are suspended immediately pending age verification. Jelivo also recommends that parents and guardians use device-level parental controls to prevent minors from accessing gambling websites and apps.

Yes. You can enable session time reminders in your account settings. Once enabled, Jelivo will display a notification after your chosen session duration (e.g. 30 minutes, 1 hour) reminding you how long you've been playing and showing your net result for the session. This feature is designed to help you stay in control and make informed decisions about continuing or stopping your session.